Posts Tagged ‘Advertising digital advertising marketing’

Your brand was just hijacked on a social media site, now what do you do?

Posted by Scott Dunn on April 21, 2009

Great news. You woke up this morning and a video produced about your brand has over 760,000 views in a 24 hour period. Twitter is a buzz about your brand, your video is being translated in every language imaginable and your brand has truly gone global. You now know what it means when a video goes viral. Congratulations are in order, right?

Wrong!!! See, the problem is this. All of the hype about your brand is negative. Yes, you read it right, negative. Neither you nor your ad agency produced the buzz. Instead, a couple of employees with a little bit of time and a $150.00 camera made the video about your brand, posted it on You Tube and the world watched.

Think it can not happen to you and your brand? Do you still think social media is a fad or something your kids do for hours on end? This is exactly what Domino’s thought until it happened to them.

Last week, Donino’s Pizza faced a truly trying time when a video was posted on You Tube showing two employees defacing its food. In a 24 hour period, the video went viral and social media sites were a buzz. With 760,000 views on You Tube, it is enough to make any marketing executive shutter.

Another case in point is Aston Martin. Someone on Twitter decided to set up an account using their name and started tweeting (sending out messages) as Aston Martin. To make a long story short, the tweets were not all good. Aston Martin found out their brand was hijacked and contacted Twitter to have the account shut down. How many tweets did Aston Martin (the hijacked brand) send out? Enough that people took notice and objected to the comments.

Bottom line: Social Media has arrived. Will it have the same look and feel next month, next year or ten years from now? No, it will not. Social Media will continue to evolve as we will. These are exciting times to be in the advertising and marketing world as the industry is being turned on its heel. Change is inevitable; how you handle it is up to you.

What is your plan to protect your brand? Do you have a process in place for what to do when your brand comes under fire? Your brand will come under fire. Will you be prepared when it does?

Take action today and put together a list of the major social media sites and actively monitor these sites. Google has some great tools that will help you to do this. Find out who you need to contact at each of these sites and what the process is to have your hijacked brand removed from the site. How can you leverage the same sites to help you in your campaign?

It is up to you to protect your brand!

Posted in Social Media | Tagged: ad agency, ad agency alpharetta, ad agency atlanta, ad agency johns creek, advertise, advertise atlanta, advertise in alpharetta, advertise in atlanta, advertise in johns creek, advertise in milton, Advertising, advertising agency, advertising agency atlanta, advertising alpharetta, advertising alpharetta ga, advertising atlanta, Advertising digital advertising marketing, advertising in atlanta, advertising johns creek, advertising milton, advertising roswell, advertising sandy springs, alpharetta advertising, atlanta advertising, atlanta advertising agencies, b2b advertising, buckhead, city of milton advertising, digital advertising, johns creek advertising, print advertising, roswell advertising, Scott Dunn, scott t. dunn, small business advertising, small business advertsing, social media advertising, sonar, sonar connects, sonarconnects, Town Planner, Town Planner Calendar, Town Planner GA, townplanner | 4 Comments »

Accountability In Social Media

Posted by Scott Dunn on March 26, 2009

Be careful what you tweet! Twitter has been around for the last three years or so and has become all the rage with the Internet 2.0 crowd. One thing that I caution my clients about when they go onto twitter is this: Make darn sure you UNDERSTAND that anything you write can and will come back to bite you in your ass…so be very, very, very, very careful what you tweet about. For some strange reason many people think that because a few tweets a day are good, a tweet a minute must be better. Or because I have a thought right now, I must share it with the world. Not so says I. DO NOT tweet, just because you think you need to.

This Tweet came back to bite the person from Ketchum (New York office) who made some disparaging remarks about the city of Memphis the morning before he presented on digital media to the worldwide communications group at FedEx (150+) people. A Fed Ex employee found it, was offended by it (as well they should be) and responded as such. But wait, it gets better…they also copied the FedEx Coporate Vice President, Directors and all management of FedEx’s communication department AND the chain of command at Ketchum.

The tweet:

What not to say when your client is FedEx

The employee response:

Mr. Andrews,

If I interpret your post correctly, these are your comments about Memphis a few hours after arriving in the global headquarters city of one of your key and lucrative clients, and the home of arguably one of the most important entrepreneurs in the history of business, FedEx founder Fred Smith.

Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write.

Not knowing exactly what prompted your comments, I will admit the area around our airport is a bit of an eyesore, not without crime, prostitution, commercial decay, and a few potholes. But there is a major political, community, religious, and business effort underway, that includes FedEx, to transform that area. We’re hopeful that over time, our city will have a better “face” to present to visitors.

James, everyone participating in today’s event, including those in the auditorium with you this morning, just received their first paycheck of 2009 containing a 5% pay cut… which we wholeheartedly support because it continued the tradition established by Mr. Smith of doing whatever it takes to protect jobs.

Considering that we just entered the second year of a U.S. recession, and we are experiencing significant business loss due to the global economic downturn, many of my peers and I question the expense of paying Ketchum to produce the video open for today’s event; work that could have been achieved by internal, award-winning professionals with decades of experience in television production.

Additionally Mr. Andrews, with all due respect, to continue the context of your post; true confession: many of my peers and I don’t see much relevance between your presentation this morning and the work we do in Employee Communications.

Wow!!!

Did I say content was king?????? You have the power to the information highway, what you do with it is up to you. What you tweet about, will be held against you.

By the way, this happened in January. Not only is it still being discussed at the major social media events (like the one last month at Kennesaw State), but it is also still being written about. I know I always say there is no such thing as bad press, but I might have to rethink that!

Bottom line: No mater what you think about the social media space , it is here to stay. So, learn how to use it to your advantage and create something good.

Scott T. Dunn

Posted in Social Media | Tagged: ad agency alpharetta, ad agency johns creek, advertise in alpharetta, advertise in johns creek, advertise in milton, advertising alpharetta, advertising alpharetta ga, advertising city of milton, Advertising digital advertising marketing, advertising johns creek, advertising milton, Alpharetta, alpharetta advertising, alpharetta business, alpharetta marketing, appen, appen newspaper, city of Alpharetta, city of johns creek, city of milton, city of milton advertising, city of milton business, city of milton marketing, digital advertising, digital marketing, digital media, Johns Creek, johns creek advertising, johns creek business, johns creek business association, johns creek chamber, johns creek chamer of commerce, johns creek marketing, marketing alpharetta, marketing city of milton, marketing johns creek, milton, money mailer, moneymailer, Scott Dunn, Small Business, small business advertising, small business advertsing, small business marketing, Social Media, social media advertising, social networking, sonar, sonar connects, sonnarconnects, Town Planner Calendar, val pak, valpak | 8 Comments »

Helping My Clients Win Awards while Building Community Relationships!

Posted by Scott Dunn on November 18, 2008

Attached is a press release from a client, Emory Johns Creek Hospital (EJCH), who just won the E-HEALTHCARE LEADERSHIP AWARD.

We at Town Planner Calendar are both proud and honored to have been chosen to develop this project with Emory Johns Creek Hospital. I appreciate EJCH’s leap of faith in choosing our agency to help them in launching their first social media site. We at Town Planner Calendar are very passionate about Social Media and its limitless roles in procuring tangible results for our clients.

Congratulations Emory Johns Creek Hospital!!!

————————————————————————————————————————————————————————–

FOR IMMEDIATE RELEASE Media Contact: Johnel Reid November 18, 2008

EMORY JOHNS CREEK HOSPITAL WINS E-HEALTHCARE LEADERSHIP AWARD FOR VIDEO BLOG

JOHNS CREEK, GA – Emory Johns Creek Hospital was recognized for its outstanding website at a special presentation in Orlando on November 11 during the Twelfth Annual Healthcare Internet Conference. The EJCH blog and video blog sites earned the Award of Distinction, the number one award among hospitals of 200 beds or less, in the category of Best Web 2.0/Rich Media category. “It is an honor to be recognized for our considerable efforts this past year,” said Johnel Reid, Director of Marketing for the hospital. “What began as an experiment for us, has gained momentum and produced significant results,” she added.

Emory Johns Creek Hospital’s site was chosen from among 1,100 entries by a panel of 114 judges familiar with healthcare and the Internet. “A growing number of healthcare organizations are clearly embracing the Web and emerging technologies,” says Mark Gothberg, eHealthcare Leadership Awards chairman. Gothberg notes that many organizations have invested in new sites or made significant improvements in their existing sites. “Such rich media forms as video, audio, blogs, and discussion groups are changing the landscape of Web sites,” he says.

The hospital launched its blog and video health library with the help and video production of Scott Dunn, of SONARconnects. “We know that people are changing the way they receive their news and information and we know the Internet plays a significant role,” said Reid. The team videotaped interviews with their medical staff about a variety of health related issues and then posted the videos to the Internet. “In less than four months, the 150 videos we have posted have received more than 11,000 views,” Reid said.

“Our audience can expect to see our blog continue to evolve,” said Reid. “We are finding ways to become more interactive and build relationships with our patients and the community. Healthcare marketing, at its core, is about relationships — building trust among physicians, hospitals and patients,” she said. “Traditionally, healthcare marketing has been fairly conservative. We are fortunate to have leadership that embraces this experiment ,” Reid added. “We have exciting plans for 2009 that will include improving the quality, server response and using more social media elements.”

“It’s rewarding to work with clients to help them find ways to reach their markets in new ways. The Internet is changing how people get their news, their information, even their entertainment. It is changing how people connect with each other and with the companies they choose to do business with,” said Dunn. “In the case of Emory Johns Creek, we found a way for doctors to reach their target audiences in a very personal, non-traditional way. It’s a win-win situation for everyone – the doctors get the value of knowing their messages are being heard, the audience gets the information they were looking for, and the hospital builds relationships with the communities they serve.

Emory Johns Creek Hospital is known for its state-of-the-art technology in a luxurious, hotel-like setting. Services include advanced orthopaedic surgery, joint replacement, spine surgery, 24/7 emergency care, state-of-the-art all digital imaging including a 64 slice CT, The Birth Place with Level III Neonatal Intensive Care Unit, 24-hour anesthesiologists, intensive care, advanced cardiac care, rehabilitation services and women’s services. Emory Johns Creek Hospital is home to the Atlanta Bariatric Center, designated a Center of Excellence by the American Society of Bariatric Surgeons.

For more information, please visit emoryjohnscreek.com. To find a physician close to where you live or work, call 678.474.8200

Posted in Social Media | Tagged: ad agency, ad agency alpharetta, ad agency atlanta, ad agency johns creek, ad agency miami, advertise, advertise atlanta, advertise in alpharetta, advertise in atlanta, advertise in johns creek, advertise in milton, advertise in north fulton, Advertising, advertising agency, advertising agency atlanta, advertising alpharetta, advertising alpharetta ga, advertising atlanta, advertising city of milton, Advertising digital advertising marketing, advertising ga, advertising georgia, advertising johns creek, advertising milton, advertising roswell, advertising sandy springs, alpharetta advertising, appen, appen newspaper, atlanta advertising, b2b advertising, blog, blogs, blogs about hospitals, buckhead, city of milton advertising, digital advertising, doctor, emory, emory hospital, emory johns creek hospital, gnfcc, greater north fulton chamber, greater north fulton chamber of commerce, jcba, jccc, Johns Creek, johns creek advertising, johns creek business, johns creek business association, johns creek chamber, johns creek chamer of commerce, north fulton chamber, north fulton times, north side, North Side Hospital, points north, points north magazine, print advertising, roswell advertising, Scott Dunn, small business advertising, small business advertsing, social media advertising, Town Planner, Town Planner Calendar, Town Planner GA, townplanner, townplannerga, you tube | 5 Comments »

What’s the Difference Between a Brand and a Branding Iron?

Posted by Scott Dunn on June 25, 2008

In the very old days, ranchers and farmers were victims of horse and cattle thieves. Hostilities and bad feelings resulted. Some of that still exists.

To protect their property, the owners seared their names, or a unique mark, into the hides of the livestock. (Done humanely, of course.) That way, all would know what was whose. This “brand” said, “Hey, get your thieving hands off of that—it’s mine!”

So branding started out to be a symbol of ownership.

Now it has changed horses, so to speak. The buyer has become the co-owner of the brand. When the horse’s owner wants to sell, if he’s honest and trustworthy, he’ll vouch for the beast: it’s of high quality, and you can count on it!

That’s what brands are about now. A promise, based on the deserved reputation of the seller.

What is your brand? Is it for sale? Compare yours with a no-name—a generic product in your category.

I ask my students— What would happen if brands were not allowed?

A few would say, “That would be good! Everything would be equal. The so-called brands wouldn’t be able to hoodwink us. It would a level playing field.”
But most reflect and say, “Bad news. You wouldn’t know what you are getting. Buyer beware!”

Should there be just one car company, one soap company? Would that be “fair”? Well, would there ever be any improvements, anything new? Can you imagine a generic fan club?

Brands bring life and trust. Building a brand can be painful at first, but it’s worth it in the long run.

George Lemmond

Posted in marketing | Tagged: Advertising digital advertising marketing, Alpharetta, atlanta, city of milton, GA, gnfcc, Johns Creek, marketing, Scott Dunn, Town Planner, Town Planner Calendar, townplanner | 3 Comments »

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What’s the Difference Between a Brand and a Branding Iron?

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SONARconnects

Thoughts, ideas, comments and viewpoints about the world of Advertising, Marketing and Social Media.

What People are saying!

Top Posts

Photos Anyone?

If you are viewing this site from a mobile phone click here!

Welcome To My Den

Subscribe Here!

Blogroll

MY Website

Subscribe to my Small Business Podcast Here!

Technorati

Posts Tagged ‘Advertising digital advertising marketing’

Your brand was just hijacked on a social media site, now what do you do?

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Accountability In Social Media

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Helping My Clients Win Awards while Building Community Relationships!

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What’s the Difference Between a Brand and a Branding Iron?

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Follow “SONARconnects”